COMPANY PROFILE

The Company was founded on the 6th of December 1999, initially known as Food Concepts & Entertainment Limited, and commenced its operations in 2000. In a Special Resolution dated 10 May 2009, the company underwent a transformation from a Private Limited Liability Company to a Public Limited Liability Company, along with a name change to Food Concepts Plc.

Upon its inception, Food Concepts secured valuable franchises from renowned South African Quick Service Restaurant operators, granting them the responsibility to manage and operate these brands within Nigeria. Over time, the company expanded its portfolio by acquiring the Butterfield brand and by custom developing and nurturing new brands, including Chicken Republic, PieXpress, Yum Yum, and The Chop Box.

In a subsequent corporate restructuring and divestment, Food Concepts now exclusively owns and manages the Chicken Republic, PieXpress and The Chop Box brands as proprietary food brands.

Our Vision:

“To be the most loved quick service restaurant and baked goods brands across West Africa.”

Our Mission:

“To remain relevant as we stretch our limits to go above and beyond to deliver excellent customer experiences, great tasting products and everyday affordable value.”

OUR VALUES

People Capability Always drives our business forward.

Our Human Resources Division trains, develops, recognises, and rewards our people, enriching lives and fostering business growth.

We view our people-centric approach as crucial to realising our vision. Aligned with our vision statement, our values are encapsulated in the ‘LOVED’ acronym. They serve as the bedrock of behaviours we aim to instil in our entire team, forming a golden thread woven through everything we do.

LOVE

We are passionate, relevant, caring, respectful and committed.

OWNERSHIP

We act with integrity and take pride in ourselves, our company and country.

VALUE

We add value to everyone and in everything we do.

EXECUTION

Execution is what we do best.

DRIVE

We take initiative and push forward to exceed expectations and achieve our goals.

QUALITY ASSURANCE

QUALITY ASSURANCE
As a leading quick service restaurant group, we prioritise customer satisfaction through the delivery of safe, ready-to-eat food whilst ensuring the safety of our staff, contractors, and stakeholders. We implement comprehensive measures to minimise the environmental impact of our operations.

ISO Management Systems
Food Concepts maintains the highest international standards through our Integrated Management System. We hold four key ISO certifications:

  • ISO 22000:2018 (Food Safety) – Currently covering 36 Chicken Republic stores, our Pie Production Unit, and Central Kitchen
  • ISO 9001:2015 (Quality Management)
  • ISO 14001:2015 (Environmental Management)
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  • ISO 45001:2018 (Occupational Health & Safety)

These certifications support continuous improvement and risk mitigation across our entire operation, from supply chain to customer service.

Regulatory Compliance & Certifications
We maintain rigorous compliance across all regulatory requirements:

  • NAFDAC GHP Certification – 100 Chicken Republic stores nationwide hold Good Hygiene Practice certification
  • HACCP Compliance – 44 stores certified by Lagos State Ministry of Health
  • Occupational Health & Safety – 54 Chicken Republic stores and 50 PieXpress outlets certified in Lagos, plus 14 stores in Abuja
  • Environmental Compliance – Environmental Management Plan certificates from NESREA across our network

Customer Service Excellence
We’ve established a centralised customer service line (070064236423 or 0700NICENICE) to ensure consistent, responsive service across all locations.

Recognition & Awards

  • ISPON Safety Leadership Award (2022)
  • EHOAN Award for ECO-Friendly practices (2022)

Our comprehensive quality assurance framework ensures we consistently deliver safe, high-quality food experiences whilst maintaining the highest standards of operational excellence across our 300+ locations.

OUR FOOTPRINT