People Capability Always is based on the idea that you don’t build a business, you build people and people build the business. This is the ideology of the Human Resources Department, working together with the divisions, to actualise the objectives and goals of the organisation. On this basis, we train, develop talent, recognise and reward our people, whilst enriching their lives and growing our business in the process.
Food Concepts is committed to creating a diverse environment across our business and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.
As the business grows, we continually seek opportunities to reward our people for their contribution and commitment. We pay our staff competitive salaries and offer various incentive programmes. For those working in revenue generating divisions, your reward is in your hands! The harder you work towards delivering your targets, the more you earn. We also have a Product of the Month incentive, which is paid to store employees who have exceeded their sales targets, as well as an Employee of the Month incentive, which is based on a peer-to-peer nomination system. Each year, all employees across divisions have the opportunity to earn a performance bonus, which is based on a combination of company, division and individual performance.
At Food Concepts, all new employees, regardless of their position in the organisation, start their induction at the heartbeat of our business…in our stores.
We have state-of-the-art training centres, through which we have trained over 3 000 employees. To support our aggressive expansion plans and our commitment to grow talent internally, we have implemented the OMEGA Development Program. This program has been instrumental in training and developing our people to ensure they are well prepared for their career growth and promotion into management roles.
Our world of innovation places great value in recruiting, retaining, developing and rewarding the highly talented individuals who take charge of their career whilst we provide the enabling environment to nurture it.
Our Operations Division is responsible for the daily operations of our Chicken Republic, PieXpress and The Chop Box Brands. This division is focused on driving sustainable, year-on-year profitability by growing top-line sales and managing our operational expenses. Our key focus is to build strong people capability that enables an enhanced customer experience, with great quality food at everyday affordable prices. We are heavily focused on driving speed of service and creating an environment that is clean, fresh, well-lit and hygienic, whilst applying a disciplined approach to delivering operational excellence.
We have a clear focus on our key performance indicators:
Sales Growth & Profit Growth
Our Property Development & Franchising division continues to grow, with the addition of new franchise stores, the opening of new company stores and the upgrading and maintenance of existing stores. We continue to build our infrastructure to support the business and our Brands with the addition of 5 new pie production and 3 warehouse facilities.
All these activities contribute to our performance and enhance stakeholder experience for franchisees, employees, partners and shareholders alike.
We have been able to effectively manage our setup costs, despite the devaluation of the Naira and the harsh economic conditions. Among others, bulk purchase of key assets has allowed us to negotiate lucrative discounts, which has contributed to greater returns on investments.
We have and will continue to grow the capacity of both people and other resources within this division to ensure a solid, pre-emptive, responsive and effective strategic implementation plan that delivers ROI.
Our strategic focus areas moving forward include:
The Supply Chain Division (SCD) continues to grow and support the business by catering for the increased demand and delivery of great tasting, high quality products to our stores “On Time in Full”. Key activities that fall under SCD include:
The Procurement function is centralised and is responsible for the sourcing and purchasing of all food and packaging products, equipment and other restaurant supplies. The mission of the unit is to provide the “lowest possible sustainable store-delivered prices” for restaurant products and equipment. To achieve this, the unit leverages on the system’s scale to drive cost savings and effectiveness in its day-to-day function.
We work closely with suppliers to encourage innovation, assure best practices and drive continuous improvement. Leveraging scale, supply chain infrastructure and risk management strategies, the division also collaborates with suppliers towards achieving competitive, predictable food and packaging costs over the long term.
The business operates a hub and spoke network model across the country. This reduces transportation costs, improves cycle times and reduces inventory in the restaurants and at the warehouses. Delivery of stock items to the stores are carried out through the deployment of Company-owned fleet and third-party Logistics Service Providers to ensure timely and effective distribution to the stores.
Food Concepts operates 10 strategically positioned pie production facilities around the country. These facilities are set up to satisfy our customers’ needs for fresh and tasty baked products via our Chicken Republic and PieXpress stores, as well as to meet the increasing demand for bulk catering requests.
Our Central Kitchen operation in Lagos creates our authentic West African spice blends for all our Chicken Republic stores and Pie Production facilities. Our spices are procured and manufactured locally, and this facility produces all the requirements for our Chicken Republic and PieXpress Brands in Nigeria and Ghana. The Central Kitchen brings to the fore several benefits such as:
Our Central Kitchen supports all Chicken Republic and PieXpress stores, both company-owned and franchised. We produce semi-finished and finished items and deliver fresh vegetables to Lagos stores.
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